|
Popular Training Techniques employed for training hotel
staff
Selection of training techniques varies according to various
factors like type of training (one-on-one or group
training), number of employees participating, number of
sessions required and resources available. The most common
training techniques are demonstrations, role-plays,
shadowing, games and simulations, seminars and group
discussions. Techniques employed for visual learners include
charts, graphs, slides, pictures, videos, colour coding,
highlighting, and cue cards, while common techniques for
auditory learners include debates, story telling, small
group discussions, and allowing them to record training
sessions.
Benefits and Incentives for Hotel Employees
Appraisal Systems
All reputed hotels include a formal appraisal system to
review an employee’s past performance and make plans for
further progress and development.
Reward Systems
Reward systems are incorporated in hotels to enhance
employee morale. A good reward system creates a motivating
environment, increases productivity and facilitates staff
retention.
Employee Benefits
Employee benefits offered to hotel employees can be divided
into four groups:
Mandatory benefits- Social security, Unemployment
compensation, Worker’s compensation, Family leave.
Optional or voluntary benefits - Group life insurance and
Alternative health programs
Pension and retirement benefits
Miscellaneous benefits
|
Employment
legislation in UK |
Implications |
|
Employment Act 2002 |
Right to
flexible working arrangements for employees with
children under six or disabled children under 18
|
|
Disability Discrimination Act 1995 (c. 50) |
Bars
discrimination against disabled persons |
|
Employment Equality (Sexual Orientation)
Regulations 2003 |
Bars
discrimination and harassment in employment on
the grounds of sexual orientation |
| New
Employment Equality (Religion or Belief)
Legislation (2003) |
Bars
discrimination at work on grounds of religion or
belief |
| The
Equal Pay Act 1970 |
bars
discrimination between men and women in terms of
their pay and conditions for similar work |
|
Pregnant Workers Directive (92/85/EC) |
to ensure health
and safety of pregnant workers or nursing
workers. |
|
Parental Leave Directive (96/34/EC and amended
by 97/75/EC which extended the scope of the
Directive to the UK) |
provides
opportunity for employees to take at least 3
months leave for birth or adoption |
| The
Collective Redundancy Directive (98/59/EC) |
Mandates
employers to inform and consult workers in the
event of a collective redundancy |
References
Manpower Planning [online]
Available at
http://www.buzzle.com/editorials/9-12-2004-59200.asp
Recruitment Methods
An essential guide to recruitment for the small business
[online]
Available at
http://www.businessbureau-uk.co.uk/growing_business/recruitment/recruitment_methods.htm
Casual Staff [online]
Available at
http://www.lse.ac.uk/collections/payAndInformation/appointingHourlyPaidStaff/
casualStaff.htm
Membership Tips:
Delegation & Keeping Members Happy [online]
Available at http://207.12.160.58/Students/Group_Resource_Guide/Membership_Tips.asp
TEAMWORK [online]
Available at
http://www.mne.psu.edu/lamancusa/Entrepn/Module1/Lecture/Team.doc
Induction [online]
Available at
http://hr.uct.ac.za/generic.php?m=/newstaff/induction/main.php
Understanding Employee Motivation [online]
James R. Lindner
Available at
http://www.joe.org/joe/1998june/rb3.html
APPRAISAL SYSTEMS [online]
Available at
http://www.wachovia.com/small_biz/page/0,,447_972_1695_1946_1963,00.html
Hot Topics -
European Employment Legislation [online]
Available at
http://www.bradford.gov.uk/euroinfocentre/hot_topics_ee_legislation.asp
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...Operations management concepts and theories are derived
from the general management theories, like planning,
coordinating, organizing and controlling. The general
management theories are employed to improve the efficiency
of the personnel and that of the organization...
